Privacy Policy

Privacy Policy

Effective Date: June 9, 2025

At Twisted Goods Inc., your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or shop with us.
 
Quick Summary
We collect information to fulfill orders and improve your experience.
You control your data — you can access, correct, or delete it.
We don’t share your data unnecessarily, and we secure it carefully.
You can opt out of marketing anytime.
 

1. What Information Do We Collect?

When you interact with us, we may collect:
  • Personal information: name, address, email, phone number, payment details (via Shopify)
  • Order details: purchase history, shipping information
  • Device data: IP address, browser type, and how you navigate our website
  • Marketing preferences: your opt-in/opt-out choices
We do not knowingly collect data from children under the age of 13. If you believe your child has provided us with personal information, please contact us.
 

2. How Do We Use Your Information?

We use your information to:
  •  Process and fulfill your orders
  • Respond to customer service inquiries
  • Send order confirmations and shipping updates
  • With your consent, send promotional emails or newsletters
  • Improve our website and shopping experience
 We retain your data only as long as necessary for these purposes, or as required by law.
 

3. Consent and Your Rights

You give implied consent when you:
  • Place an order
  • Enter personal details for delivery or returns
  • Contact us directly
  • You give express consent when you:
  • Subscribe to our newsletter or marketing updates
  • You may withdraw consent at any time by:
  • Clicking “unsubscribe” in any marketing email
  • Contacting us via email, contact form or at Twisted Goods Inc., 10-1724 Quebec Ave, Saskatoon, SK S7K 1V9 
 
You have the right to:
  • Request access to your personal data
  • Ask for corrections or deletions
  • File a privacy complaint
 
4. Shopify and Third-Party Services
Our store is hosted by Shopify Inc., which stores your data securely in compliance with PCI-DSS standards and Canadian privacy laws.
 
Other third-party services may access your data only as needed to perform their functions (e.g., payment processors, analytics tools). Some may be located outside of Canada and subject to foreign laws.
 
We recommend reviewing their privacy policies:
  • Shopify Privacy Policy
  • Shopify Terms of Service
 

5. Cookies and Tracking Technologies

We use cookies to improve your browsing experience and analyze website traffic. Some of the cookies used include:
 
  • _session_id: Stores session info (referrer, landing page, etc.)
  • cart: Stores your shopping cart contents
  • storefront_digest: Authenticates visitors to password-protected stores
 You can control cookie settings in your browser, or contact us if you'd like help opting out.
 

6. Security Measures

We take your security seriously. Data is stored securely and encrypted when transmitted (SSL/AES-256 encryption). We follow industry best practices and PCI-DSS compliance for payment data.
 
No system is 100% secure, but we continually update our practices to keep your data safe.
 

7. International Transfers and Legal Disclosure

If you are located in Canada and complete a transaction with a U.S.-based payment processor, your data may be subject to U.S. laws (e.g., the Patriot Act).
 
We may disclose your information if required by law or if you violate our Terms of Service.
 

8. Changes to This Policy

We may update this policy from time to time. If significant changes occur, we’ll post a notice on our website. Please review this page periodically.