All regular price purchases made from November 1st through December 24th can be returned for a full refund (with receipt) until January 8th. After that, we will exchange merchandise or issue a store credit. Holiday items cannot be returned or exchanged after December 24th. There will be no returns or exchanges on Boxing Day (December 26.)
Regular-priced items purchased in store are eligible for exchange or refund within 14 days of the original purchase date. After 14 days, regular priced items remain eligible for exchange or credit for the value of the product for one year. After one year from the purchase date, all sales are final. All returns and exchanges require proof of purchase.
All returned / exchanged items are sanitized according to government regulations.
Twisted Goods Inc.
100 Anderson Rd SE, Unit 176
Calgary, AB T2J 3V1
If you reside near a physical Twisted Goods store location and wish to return a product within the return policy time period shown above - please bring your proof of purchase into your store location of choice for an in store return or exchange. Items must be unused, in original packaging, and in new condition. Sale items are final sale.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, sale items cannot be refunded.
We will replace items if they are defective or damaged. We will also exchange items for a different colour or size at the request of the customer. Note that items being exchanged are subject to all of the above return guidelines. Some additional exclusions may apply.