Our return policy lasts 21 days for exchange or refund for items purchased before November 1, 2021. After that 14 day period, we will gladly exchange merchandise or issue a store gift card for the value of the product. Please be sure to return any unwanted products within this time frame.
All regular price purchases made from November 1st through December 24th can be returned for a full refund (with receipt) until January 8th. After that, we will gladly exchange merchandise or issue a store credit.
Holiday items cannot be returned or exchanged after December 24th.
All returned / exchanged items are sanitized according to government regulations. There will be no returns or exchanges on Boxing Day (December 26.)
Generally, in store returns are not available for online purchases. However, if you reside near a physical Twisted Goods store location, and wish to return a product within the return policy time period shown above - please contact firstname.lastname@example.org with your proof of purchase and store location of choice, and special permission may be granted for an in store return or exchange. (Please provide minimum 2 business days notice.)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We will replace items if they are defective or damaged. We will also exchange items for a different colour or size at the request of the customer. Note that items being exchanged are subject to all of the above return guidelines. Exchanges are only currently available to our Canadian customers- some additional exclusions may apply.
Twisted Goods Inc.
3027 Millar Ave, Unit F
Saskatoon, SK S7K 6G5